Privacy Policy

This Privacy Policy explains how Hong Kong Nan Yao International Co., Limited collects, uses, and safeguards information provided through our website and business communications.

Information we collect

We collect contact details, company information, shipment requirements, and operational documentation shared during onboarding, compliance review, or service delivery. We may also retain communication records related to quotations, routing approvals, and shipment updates.

Operational data

Operational data can include shipment identifiers, carrier details, routing lanes, customs documentation, and delivery confirmations. This information is required to execute logistics services and maintain audit-ready records.

How we use information

Information is used to respond to inquiries, prepare service proposals, manage logistics operations, comply with regulatory requirements, and improve service quality. We also use data to provide cost reconciliation and performance reporting.

Data retention

We retain records for as long as required to support operational delivery, accounting, and compliance reviews. Retention periods follow internal policies and applicable regulatory requirements.

Data protection

We implement administrative and technical safeguards to protect data from unauthorized access, disclosure, or misuse. Access to operational data is restricted to authorized personnel and reviewed periodically.

Third-party service providers

We may share limited data with carriers, warehousing partners, customs agents, and compliance service providers to perform contracted services. These partners are required to apply appropriate confidentiality and data protection controls.

Contact

For privacy questions, email support@nayohk.org or write to RM102, 1/F, THECLOUD, 111 Tung Chau Street, Tai Kok Tsui, Hong Kong.